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General FAQs

What is your refund/cancellation policy?

In order to secure your event, a 50% deposit via credit card is required. The remaining balance is due 48 HRS PRIOR. We show up RAIN or SHINE! Deposits are non-refundable. Rescheduling an event after 21 days will be subject to a rescheduling fee due upon calling to make a change. No exceptions. Deposits can be transferred to another date if available, but transfers must be made no later than 15 days prior to event date. Events that are cancelled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount.

Do you provide invitations?

Yes, sent directly to your email with booking confirmation.

Do you provide cake, food, or drinks?

No. Unfortunately, drinks and cake do not mix well with electronics and make for greasy controllers.

Video Game FAQs

Is there an age limit?

Recommended age is 7 years and up. Children younger than 6 need to be accompanied by a parent to be in the GameTruck. We will consider doing parties for younger ages if the customer agrees to limit the number of participants to 10 kids or less.

How much space do you need?

approximately 50-60 ft We ask our customers to reserve 60ft of space to give us plenty of room if we have to parallel park. Our policy is to always park on the street directly in front of your house or establishment. As a safety precaution, we cannot park in the grass or gravel.

Can you come to parks?

Yes, city parks are a great place to have your GameTruck party. You will be responsible for securing parking ahead of time as well as contacting park officials for permission and reservations. Some parks will require a permit or rental of a pavilion. We will still have to park on street or in the parking lot and not anywhere on the grass.

What consoles do you have? Do we choose games ahead of time?

GameTruck features the best top games for Nintendo Switch, XBOX ONE, PlayStation 4, XBOX 360, and Wii U. We will bring our entire game library and have games suitable for all ages. Your Game Coach will give you the opportunity to review/restrict game selection before the kids enter the trailer. Any online gaming such as Fortnite is an added charge and would need to be updated prior to any party. This is also connection dependant upon arrival and can only be linked up with our hotspot mobile connection.

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