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General FAQs

What is your refund/cancellation policy?

In order to secure your event, a $100 deposit via credit card is required. The remaining balance is due upon our arrival at the event. We show up rain or shine! Deposits are non-refundable. Deposits can be transferred to another date if available, but transfers must be made no later than 15 days prior to event date. Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount.

Do you provide invitations?

We can provide postcard invitations upon request.

Do you have party favors?

Yes! Party favors can be purchased by adding a package. Favors can also be purchased a la carte to fit the size and needs of your group.

What if we have more than 20 guests?

We always strive to provide the best experience for you and your guests. A guest count of 16-20 players is suggested for the best experience. Guests counts of 20-30 may require your group to be organized into smaller groups with scheduled play times. Groups of 30 or more will require an additional GameCoach to manage the event and will be charged Large Format pricing.

Video Game FAQs

Is there an age limit?

Our 8+ years in business has taught us GameTruck is appropriate for ages 6 and older.

How much space do you need?

We ask our customers to reserve 50' of space to give us plenty of room if we have to parallel park. Our policy is to always park in the street. As a safety precaution, we cannot park in driveways.

Can you come to parks?

Yes, we do many events at parks but each city is different in their willingness to allow us into their parking lots. For large city or regional parks where you want us to be in their parking lot, you should contact the city's parks department and clear everything with them first. Often times they will require you to have a permit and will want to be named on our insurance. Smaller community or neighborhood parks where we'll be parking on a public street that runs adjacent to the park does not require you to contact the city first.

What consoles do you have? Do we choose games ahead of time?

We carry the Xbox 360, Xbox One, PS4, Wii U and Nintendo Switch. We like to get an idea of the types of games the VIP likes to play as well as the restrictions that will be placed on the game ratings.

Do you allow food and drinks inside the GameTruck?

We only allow bottled water in the truck. No food, candy, or other drinks will be allowed without approval from GameTruck Richmond.

Do parents need to supervise?

Parents are always welcome to join the party but are not required to supervise unless there are kids under the age of 6 at the party.

Do you need to plug into an outlet?

We are self-powered with quiet running commercial generators. We do not need to plug into your home.

How many players can fit in the GameTruck?

To insure safety, manageability of the event, and comfort of the participants, we suggest up to 24 inside the trailer as an optimal number + up to four more playing on our outside screen. We can have up to 24 players at the same time if we get four players on each screen.

Do the trailers have air conditioning and heat?

Absolutely! All our GameTrucks have air conditioning units and heat for the cold winters.

LaserTag FAQs

How much space do you need?

Most single family homes have the necessary space for a quality Laser Tag experience. If you have any questions please call (804) 938-1337 and we can look at your location on Google Maps to ensure you have enough space.

Can you come to parks?

Absolutely. We prefer to setup on grass, and we need enough space (about a tennis court in size) for the kids to play and have fun. For large city or regional parks where you want us to be in their parking lot, you should contact the city's parks department and clear everything with them first.

Do parents need to supervise?

Parents are encouraged to join our parties, but are not required to supervise.

Do you need to plug into an outlet?

We will need an outlet to blow up inflatable barriers.

How many players can play laser tag?

20 at a time can play. If you have a larger group, we can accommodate them by taking turns. Games last 5-10 minutes, so everyone gets plenty of play time.

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