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General FAQs

What is your refund/cancellation policy?

In order to secure your event online, a $50 deposit via credit card is required. The remaining balance is due upon our arrival at event. Deposits are non-refundable. Deposits can be transferred to another date if available, but transfers must be made no later than 7 days prior to event date. Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount.

Do you provide invitations?

Yes! You can download and print out invitations through the link provided on your confirmation email and you can also send e-vites through our digital invitation system called PartyLink.

Do you have party favors?

Yes, we provide 20 silicone wristbands for $9.95.

Do you only service the East Valley?

We are based in the East Valley, but travel throughout the Metro Phoenix area as well as Southern Arizona! There are no travel charges for the Greater Phoenix Area including Maricopa, Florence, Coolidge and Casa Grande. All other areas use $2/mile from zip code 85297 (charged both directions for weekends, one way for weekdays). For any questions on travel, please call (480) 559-9565.

What if we have more than 30 guests?

Our services are perfect for larger events. The standard rate for Public/Corporate Events is $225/hour for GameTruck and LaserTag. BubbleSoccer is $325/hour. There is a 2 hour minimum and includes all necessary site visits, certificates of insurance, event planning and staff. Price breaks are available for booking multiple events or events lasting 8 hours or more. If you are a School, please call us for special School Rates.

Where do you plant a tree for me?

Through One Tree Planted with the U.S. Forest Service, U.S. State Forest and Conservation District, we plant trees in the Southwest United States, but the actual location/State will vary.

When will my tree be planted?

The actual tree planting will vary depending on the region and time of year. Planting usually happens during the rainy season, when the soil provides optimum conditions for tree survival.

Video Game FAQs

How many kids can fit in the GameTruck?

Each of our trucks can play up to 20 guests at a time.

Is there an age limit?

There is no age limit, however we do recommend ages 6 and above. Guests of all ages can certainly join in the fun, although we find guests younger than 6 struggle with some of the games.

How much space do you need?

We ask that approximately 50-60 feet of space is provided to park our trucks. The area in front of a single family home is usually plenty of space! To ensure starting the event on time and for an easier arrival for our driver, we ask that any cars parked in the area be prepared to relocate if necessary upon the truck’s arrival.

Can you come to parks?

Absolutely! We visit parks often, and most cities in the Phoenix area have us listed as a vendor. However, to be certain, please speak with the Parks and Recreation representative for the park you wish to hold the event in order to confirm. If they are in need of insurance documentation, we are happy to provide!

What consoles do you have? Do we choose games ahead of time?

We have all the major consoles! We carry Microsoft Xbox One & Xbox 360, Playstation 4, Nintendo Wii U, Wii and Nintendo Switch! We have games suitable for all ages and your GameCoach will give you the opportunity to review/restrict game selection before the kids enter the trailer. No need to choose games ahead of time, as we bring our full library of 60+ titles to each event!

Do you allow food and drinks inside the GameTruck?

In order to keep the truck interiors in the best condition possible, we do not allow food or drink on our trucks except for bottled water.

Do parents need to supervise?

Parents do not need to supervise! They are certainly welcome on the trucks, but one of the best parts of hosting a GameTruck party is the ability to relax for a bit inside while the party goes on outside! Our certified GameCoaches will facilitate and supervise the entire event on the truck. We do ask that there is at least one parent on site for any circumstance that may arise.

Do you need to plug into an outlet?

GameTruck is actually self-contained and self-reliant, complete with a generator and backup generator on each truck. No need to plug into an outlet within the home!

Do the trailers have air conditioning?

YES! Each of our trucks has two large 15,000 BTU AC units to cool down the truck interior. Although the AC units are large, if it is over 110 degrees with 20 people and the door open and closed a lot, the AC units will struggle to keep it cold inside.

Gameplex FAQs

Is there an age limit?

Although there is no specific age minimum we do recommend ages 6 and up for our Gameplex parties.

Where can you setup? How much space do you need?

Anywhere there's enough room for all of your guests to have a seat! With Gameplex, we are able to go anywhere indoors, such as a living room, office, classroom, you name it! We can even set up outside during cooler weather or for special events. Gameplex is perfect for locations that are more difficult to otherwise get to with GameTruck, such as apartment buildings, clubhouses, or conference rooms.

What consoles do you have? Do we choose games ahead of time?

Each Gameplex unit includes 10 Nintendo Switches and 1 Playstation 4 with a variety of games. We emphasize playing together, and most games are able to connect with each other for co-op or competitive play. All games are included, and each system comes with a select amount of multiplayer games, including some of the most popular games such as Fortnite*, Super Smash Bros Ultimate, Mario Kart 8 Deluxe, and Minecraft. Our "Party Switch" includes even more games such as Just Dance, Rocket League, and others *Please note, Fortnite does require an internet connection in order to play.

Do parents need to supervise?

We will have a certified GameCoach at each of our events to help set up the games, provide tips, and encourage friendly competition, so parents are not required to help out. However, that doesn't stop them from joining in on the fun! Parents are more than welcome to be around and if there's an extra controller, can play too!

Do you need to plug into a power outlet?

Yes, we do ask to have access to a power outlet to plug in certain equipment such as our projector and internet access (where applicable). We may occasionally need to plug in the Nintendo Switches as well.

Do you need to use my TV?

We include a projector with a screen for our PS4 and "Party Switch, so no TV is necessary! However, we can certainly utilize the TV if desired, as long as there is easy access for plugging in.

How many kids can play at once?

Gamplex private parties are ideal for groups of up to 16 players. We bring 1 PS4 and 10 Nintendo Switches, with one becoming a "Party Switch" that can be played by up to 8 players either on our included projector screen, or if you would like, your television! Have more in your group? Ask about the availability of our second unit!

What is the difference between Gameplex and GameTruck?

Gameplex is a great way to have an exciting video game party without the truck! A Gameplex party is ideal for locations that are otherwise more difficult to park, smaller groups, families looking for a more budget-friendly price point, or are simply wanting to stay in the house! Gameplex also provides a better way for more individual guests to enjoy online gaming such as Fortnite. The overall game selection is more limited than GameTruck, however the party is just as fun!

LaserTag FAQs

How many kids can play LaserTag?

We are able to play up to 16 players at a time. If there are more than 16 guests, games last between 5 and 10 minutes long, so we are able to rotate players in and out to ensure all guests maximize their playing time!

Is there an age limit?

We have found that participants under the age of 8 may find it difficult to carry the equipment around. Our taggers are made with heavy duty material, and can become heavy quickly for the younger player.

How much space do you need?

Typical LaserTag fields are approximately 30 feet by 30 feet, however, we can work with smaller areas or slightly larger areas. LaserTag obstacles can be set up indoor and outdoor.

Can you come to parks?

Absolutely! We visit parks often, and most cities in the Phoenix area have us listed as a vendor. However, to be certain, please speak with the Parks and Recreation representative for the park you wish to hold the event in order to confirm. If they are in need of insurance documentation, we are happy to provide!

Do parents need to supervise?

Parents do not need to supervise! They are certainly welcome to watch as well as participate, but one of the best parts of hosting a GameTruck powered LaserTag party is the ability to relax for a bit while the party goes on! Our certified GameCoaches will facilitate and supervise the entire event. We do ask that there is at least one parent on site for any circumstance that may arise.

Do you need to plug into an outlet?

No power necessary! Our tagger equipment is charged and ready to go upon arrival.

Have Questions? Ready to Book?