Have a Question About Your GameTruck Experience?

What is your refund/cancellation policy?

GameTrucks show up rain or shine! Deposits are non-refundable. Deposits can be transferred to another date if available, but transfers must be made no less than 15 days prior to event date. Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount. *LaserTag events will be rescheduled, at no cost, in the event of rain, snow or temperatures below 32 degrees.*

Do you provide invitations?

Yes, GameTruck email invitations are provided for you as well as the ability to print PDF invitations. These invitations are GameTruck and/or LaserTag themed to represent the event you are hosting. PDF invitations are provided to you via a link in the confirmation email you will receive after reserving your event. A second email will provide you access to the Party Link email invitations. They also are GameTruck and/or LaserTag themed. You are able to send these to all of your guests.

Do you have party favors?

At this time, we only offer online invitations for the party.

How many kids can fit in the GameTruck?

Up to 16 guests are allowed inside the GameTruck gaming theater. If your group is larger just let us know and we would help make a plan to rotate all the guests in and out.

Is there an age limit?

There is never an age limit to play games but we do ask that those under the age of 6 be accompanied by an adult.

How much space do you need?

The GameTruck is 65 feet long and about 9 feet wide. An easy visual is about 4 cars parked in a straight line along the curb. If we were to park in a parking lot the GameTruck will take up about 8 to 10 parking spaces. *We are unable to park on grass or any soft surfaces. We do require 12 feet of clearance for both Height and Width. Pulling through structures such as pillars and gates that do not offer 12 feet of clearance between them is highly unlikely. We also should take into consideration hills when looking at parking options. Parking areas should be relatively flat.

Can you come to parks?

We can! As long as space allows we will be there. We just ask that we have enough space blocked off for the truck/trailer before we arrive. We arrive 15-20 minutes before party time, if our GameCoach has to find parking this could result in the party starting late and eating into much-valued gaming time. We do ask that you contact park management and inquire if there are any additional requirements necessary for GameTruck.

What consoles do you have? Do we choose games ahead of time?

GameTruck offers the most current consoles and games offered in the industry, Nintendo Switch, Xbox One, Xbox Series X, PS4 and PS5. We want to ensure your party is one to remember please contact us for any special requests or additional questions.

Do the trailers have air conditioning and heaters?

Yes! We do our best to keep the trailers cool in the summer and warm in the winter.

Do you allow food and drinks inside the GameTruck?

In order to keep our equipment clean, we request all food and drink be kept outside of the trailer. GameTruck does not provide cake, food and/or drinks.

Do parents need to supervise?

No it is not necessary unless any of the attendees are under the age 6. We highly recommend enjoying the nice quiet peaceful house while the kids have a blast. We more than welcome you to come in, take pictures and see the excitement. However, if parents want to play we welcome players of all ages!. :) Our GameCoaches are all trained to oversee the players and assist in all their gaming needs.

Do you need to plug into an outlet?

GameTruck is self-sufficient with our commercial generator and even equipped with a back-up generator, should the need arise!