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General FAQs

What is your refund/cancellation policy?

In order to secure your event, a $100 deposit is required at the time of the reservation with the remaining balacne due after the event is completed. Any cancellation or change within 7 days has a $50 non-refundable fee, any change or cancellation within 2 days of the event and that hasn't been rescheduled will be charged the full party amount.

Do you provide invitations?

Yes! With your scheduled event you are given access to PartyLink which is your own unique online event management website. You can send GameTruck e-vites to your guests through your PartyLink site.

Do you provide cake, food, or drinks?

We do not provide food or drink.

What if we have more than 16 guests?

You can have between 6-8 players, seated and playing at the same time, if you have more than 8 we will rotate the kids to make sure everyone has a chance to play.

Video Game FAQs

How many kids can fit in the GameTruck?

To insure the safety, comfort and manageability of our guests and employees at the event, we are adhering to suggested COVID-19 protocals and limiting the number guests inside the trailer to 8.

Is there an age limit?

Our 10+ years in business has taught us GameTruck is appropriate for ages 6 and older.

How much space do you need?

The truck/trailer is approximately 50' long. We ask our customers to reserve 3-4 car lengths of space to park. Our policy is to always park in the street. As a safety precaution, we cannot park in driveways. The street in front of the house has to be fairly flat and level. For safety reasons we can tolerate a maximum of about 3-4 degrees of slope.

Can you come to parks?

Yes, we do many events at parks but each city is different in their willingness to allow us into their parking lots. Check with your local parks department to confirm availability. As long as you can reserve us 60' of parking on the street we would prefer to park on the street on the park perimeter.

What consoles do you have? Do we choose games ahead of time?

GameTruck features the best top games for Nintendo Switch, PlayStation 4, XBOX 360 and Wii U. We bring all games to each party. You will have the chance to screen the games before the party starts to make sure the games are age appropriate. We will take down games you don't want the kids to play.

Do you allow food and drinks inside the GameTruck?

No, but kids are always able to step out to grab a snack or a drink and take a break

Do parents need to supervise?

Parental supervision is not required, however parents are always welcome to stay in the GameTruck trailer during the party.

Do you need to plug into an outlet?

We are self-contained for electricity and power and bring our own generators.

Do the trailers have air conditioning?

Absolutely! All our GameTrucks are equipped with air conditioning units.

Gameplex FAQs

How many kids can pay at once?

8

Is there an age limit?

6 and above is recommended.

Where can you setup? How much space do you need?

We can setup in a living room, finished garage, rec room, community party room, etc. We need approximately 8' x 10' of floor space at a minimum.

What consoles do you have? Do we choose games ahead of time?

We feature the Nintendo Switch console.

Do parents need to supervise?

No parents are not required to supervise but always welcome to observe and participate.

Do you need to plug into a power outlet?

We do require house/facillity power.

Do you need to use my TV?

We can hook up to a house TV and can also bring TV(s).

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