Have a Question About Your GameTruck Experience?
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General | Video Games | ZTAG |
General FAQs
What is your refund/cancellation policy?
Because people often book parties well in advance, customer recognizes that times reserved are in short supply. Therefore should Customer request a cancellation within 7 days of the event, or Customer is a no show for the event, the full remaining balance of the invoice will be due.
Do you provide invitations?
Yes! With your scheduled event you are given access to PartyLink which is your own unique online event management website. You can send GameTruck e-vites to your guests through your PartyLink site. We also provide a link to downloadable PDF invitations for your convenience.
Do you have party favors?
Not at this time.
Do you provide cake, food, or drinks?
We do not provide any food or beverages and they are not allowed on the GameTruck but suggest make available for the kids to jump out of the truck for occasional refreshments.
Video Game FAQs
- How many kids can fit in the GameTruck?
- Is there an age limit?
- How much space do you need?
- Can you come to parks?
- What consoles do you have? Do we choose games ahead of time?
- Do the trailers have air conditioning and heaters?
- Do you allow food and drinks inside the GameTruck?
- Do parents need to supervise?
- Do you need to plug into an outlet?
How many kids can fit in the GameTruck?
There is a limit of 16 kids in the GameTruck at a time. However if they are older and Larger, that might cut down the number who can easily sit in the truck.
Is there an age limit?
Our12+ years in business has taught us GameTruck is appropriate for ages 6 and older.
How much space do you need?
50 - 55 ft. If there are unusual parking restrictions, please let us know so we can try to accomodate. Our policy is to always park in the street; as a safety precaution, we cannot park in driveways. The street in front of the house has to be fairly flat and level. For safety reasons we can tolerate a maximum of about 3-4 degrees of slope.
Can you come to parks?
Yes we do come to parks. If we locate the GameTruck on park property, they MAY require that you reserve the space and in some cases charge for the booking. Most times when at parks, we just park alongside the park on public streets so there are no reservation requirements. Just make sure there is adequate parking space on the street.
What consoles do you have? Do we choose games ahead of time?
On each GameTruck there are multiple Nintendo Switches, an XBox One, Playstation 4s and Playstation 5. With over 50 games from which to choose, we make it as easy as possible to customize your party to meet your age requirements. Once your Game Coach has setup, he will invite you into the truck FIRST so that he can review the available games and YOU can decide what should be available for the kids. Then the kids come in and can easily see all of the games that have been "MOM" approved.
Do the trailers have air conditioning and heaters?
All of GameTruck Sacramento's trucks are climate controlled to assure a comfortable party environment.
Do you allow food and drinks inside the GameTruck?
No food or drinks (with the exception of bottle water with a screw on lid) are allowed on the GameTruck.
Do parents need to supervise?
GameTruck makes the party easy on the parents. Once we review the games available and the kids come on board, you get to go back to the house and relax. The only thing we recommend you do is come back frequently to take pictures of all the excitement.
Do you need to plug into an outlet?
The GameTruck is fully self contained so no external power is required. We also carry back generators so that you can be assured a successful party in spite of any unforeseen power problems.