Portland GameTruck FAQ: Everything You Need to Know

GameTrucks show up rain or shine! Deposits are non-refundable. Deposits can be transferred to another date if available, but transfers must be made no less than 15 days prior to event date. Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount.

Yes, GameTruck email invitations are provided for you as well as the ability to print PDF invitations. These invitations are GameTruck themed to represent the event you are hosting. PDF invitations are provided to you via a link in the confirmation email you will receive after reserving your event. A second email will provide you access to the Party Link email invitations. They are also GameTruck themed. You are able to send these to all of your guests.

At this time, we only offer online invitations for the party.

If a Certificate of Insurance (COI) is required for your event, the request must be submitted as soon as you become aware of the need. COI requests can take up to 5 business days to process and receive from our insurance provider. When submitting your request, please include all necessary details, such as the name and address of the organization requiring the COI, and any specific wording or additional insured requirements. Incomplete information may delay processing.

Our "Payment Policy" states- "Customer authorizes GameTruck to charge the remaining invoice balance up to 10 business days prior to the scheduled event date."

Our "Rescheduling Policy" states- If a reservation is rescheduled within 14 days of the original event date, a $150.00 fee must be paid at the time of reschedule. If the reservation is not rescheduled within 12 months the deposit will be forfeited. Final prices are subject to change.

Up to 18 guests are allowed inside the GameTruck gaming theater. If your group is larger just let us know and we would help make a plan to rotate all the guests in and out.

There is never an age limit to play games but we do ask that those under the age of 6 be accompanied by an adult.

Our Parking Policy requires that the host secure ample, safe, and hazard-free parking before our arrival. The GameTruck is about 65 feet long and needs a flat, paved space roughly the size of 8–10 parking spaces, with 12 feet of clearance in both height and width. We do not park in driveways, on grass, on hills, or any soft or uneven surfaces. We also do not back up or unhitch the trailer from the truck. The truck must be able to drive forward around the block to position the mobile gaming theater. Parking on private property is not permitted unless a damage waiver is signed in advance. Even with a waiver, our GameCoach may decline the space if it's unsafe—no exceptions. If parking requires a permit (like in a “No Parking” zone), it’s the customer’s responsibility to arrange for one in advance. Please note: any delays in parking will not extend the party time, so planning ahead is important!

We can! As long as space allows we will be there. We just ask that we have enough space blocked off for the truck/trailer before we arrive. We arrive 15-20 minutes before party time, if our GameCoach has to find parking this could result in the party starting late and eating into much-valued gaming time. We do ask that you contact park management and inquire if there are any additional requirements necessary for GameTruck.

GameTruck offers the most current consoles and games offered in the industry, Nintendo Switch, Nintendo Switch 2, Xbox One, Xbox Series X, PS4 and PS5. We want to ensure your party is one to remember. Please contact us for any special requests or additional questions.

Yes! We do our best to keep the trailers cool in the summer and warm in the winter.

In order to keep our equipment clean, we request all food and drink be kept outside of the trailer. GameTruck does not provide cake, food and/or drinks.

No it is not necessary unless any of the attendees are under the age 6. We highly recommend enjoying the nice quiet peaceful house while the kids have a blast. We more than welcome you to come in, take pictures and see the excitement. However, if parents want to play we welcome players of all ages!. :) Our GameCoaches are all trained to oversee the players and assist in all their gaming needs.

The mobile gaming theater is self-sufficient with our commercial generator and even equipped with a back-up generator, should the need arise!

Yes. We offer a $25 Online Gaming upgrade. This allows guests to play popular online multiplayer games such as Fortnite, Among Us, Fall Guys, and more. You can add this option when booking your party with a representative or select it in the add-on section of the online booking process to enable online play.