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General FAQs

What is your refund/cancellation policy?

10 days from the party date we would refund the deposit, 3-9 days prior 50% of deposit would be refunded. If less than 48 hours notice or if we arrive on site and no one has cancelled event we would bill in full. We can reschedule most events due to illness and emergencies without any fee's. *Cancellations and Reschedules are handled differently. Please contact Jared for more specifics.

Do you provide invitations?

Yes! Once you are on the calendar and we send you the confirmation email you will have immediate access to our GameTruck Evite system as well as GameTruck branded printable invites.

Do you have party favors?

If your party is 3 or more weeks away we can order product and gift packages. Please see Jared when booking for more details.

Video Game FAQs

How many kids can fit in the GameTruck?

10 is our capacity at one time during the pandemic. If your group is larger just let us know and we would help make a plan to rotate all the guests in and out.

Is there an age limit?

Any players under the age of 6 we ask that an adult or older sibling attend as well.

How much space do you need?

We have many answers for this one. Our truck/trailer combo is 65 feet. We need a minimum of 90 when parking on the street, sometimes more if parallel parking. If parking on private property or if you'd like us in driveway or behind a gate we would need approval before your party that it is enough space and we can safely maneuver onto and out of the property. Please contact Jared for any parking questions. jared.thomas@gametruck.com

Can you come to parks?

We can! As long as space allows we will be there. We just ask that we have enough space blocked off for the truck/trailer before we arrive. We arrive 15-20 minutes before party time, if our GameCoach has to find parking this could result in the party starting late and eating into much-valued gaming time. If you need assistance locating a park or parking questions please contact jared.thomas@gametruck.com

What consoles do you have? Do we choose games ahead of time?

We carry all the next-generation consoles as well as some previous versions. Nintendo Switch, Xbox One, PS4, Xbox 360, and Nintendo WiiU. We want to ensure your party is one to remember please contact us for any special requests or additional questions. jared.thomas@gametruck.com

Do the trailers have air conditioning and heaters?

Yes! We do our best to keep the trailers cool in the summer and warm in the winter.

Do you allow food and drinks inside the GameTruck?

We allow beverages that have a cap/lid on the GameTruck. Due to allergies, keeping the equipment and trailer clean we do ask that all food is outside the trailer. We have seen some wonderful ideas for snack area's during parties, please contact us and we can assist in planning.

Do parents need to supervise?

No it is not necessary unless any of the attendees are under the age 6. We highly recommend enjoying the nice quiet peaceful house while the kids have a blast. We more than welcome you to come in, take pictures and see the excitement. However, if parents want to play we welcome players of all ages!. :) Our GameCoaches are all trained to oversee the 16 players and assist in all their gaming needs.

Do you need to plug into an outlet?

No, we run on generators.

Gameplex FAQs

LaserTag FAQs

How many kids can play LaserTag?

We do 10 players at a time. 5 vs 5 game style. Many of our events are 15-20 players. We rotate through the players to ensure equal gametime. We have different gamemodes and all attendees will have a blast. We do many large function events too. If you have more than 20 players contact us for details and we will assist in helping plan your party.

Is there an age limit?

We recommend 8+ to get the full experience out of our equipment. If you have younger kids please contact Jared and he can assist in your party planning needs.

How much space do you need?

We can set up in your front yard, back yard or even your cul-de-sac. We do need about a basketball court size area to be able to play 5 vs 5. We have set up in smaller sized areas and we would just reduce the amount of players at a time. If you have natural obstacles such as trees, hay bales, etc we would love to use them in our "arena." Each lasertag set up is unique and just for your event.

Can you come to parks?

Yes, you would just need to pre-approve it if it's a state or city park. Neighborhood parks don't typically require a rental agreement. Please contact us for any setup questions.

Do parents need to supervise?

Our Gamecoaches run the event. Depending on the amount of kids a parent may need to be onsite if it's at a local school or park outside the home location.

Do you need to plug into an outlet?

No.

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