Have a Question About Your GameTruck Experience?

Why should I book an event with GameTruck®?

The Party Starts Now! GameTruck® makes your event an exciting, stress-free success. Our amazing entertainment options, fully insured programs, certified GameCoaches deliver excitement to your doorstep and the 200% Guarantee*. Each GameTruck® party is an experience you can depend on and your guests will never forget experience. With our commitment to maintenance and reliability, including making sure all of our trailers have backup generators, along with our experienced GameCoaches. Rick Jurgens personally oversees all aspects of his business and you may be lucky enough to see him at your party!

What is your Booking and refund/cancellation policy?

In order to secure your event, a $150 non refundable deposit via credit/debit card is required. The remaining balance is due upon our arrival at event. We show up rain or shine (LaserTag/GelTag/WaterTag maybe rescheduled due to weather)! Deposits can be transferred to another date if available, but transfers must be made no later than 15 days prior to event date with a $100 rescheduling fee. Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount. GameTruck® Video Game Events happen rain or shine! LaserTag/GelTag/WaterTag events will be rescheduled, at no cost, in the event of rain, snow. A $20 service charge will be applied for all deposit refunds. For the safety of the staff and your guests, GameTruck® reserves the right to cancel any event due to severe weather or conditions.

Are you the real GameTruck®?

We sure are - don't accept any wannabes! Your FULLY insured event begins now. GameTruck® makes your event an exciting, stress-free success. Our amazing entertainment options, party favors, and certified GameCoaches deliver excitement to your doorstep. Each GameTruck® party is an experience you can depend on and your guests will never forget. GameTruck® is fully insured and offers a 200% guarantee*. We understand that the customer wants a company that prides itself to be fully insured, trusted, provides top notch equipment, provides clean equipment with certified GameCoaches.

Do you provide invitations or an e-vite system?

Yes! With your scheduled event you are given access to PartyLink which is your own unique online event management website. You can send GameTruck themed e-vites to your guests through your PartyLink site. You can also download printable themed invites from our website. Look for the 'Invites' link at the very bottom of your confirmation email.

If I do not want to have a GameTruck® Video Game Trailer or LaserTag event at my house, do you have places that we can go to?

We sure do! We can go anywheres ie. Pizza Places/Ice Cream Places (just as long as it meets the activity requirements on parking). Check out our places to have an event list: www.gametruckparty.com/berkeley-heights-warren/partners

Do you only do birthday parties?

No way - we do all kinds of events! Block parties, Community Events, Corporate-Company Events, School Events, Fundraisers, Bachelor/Bachelorette parties, Tournaments, Adult Parties.....

What if my requested date/time is not available?

Please call us to confirm as we maybe able to move something around for you, but we have other options! Check out our Gameplex Nintendo Switch Arcade party which has been a hit where we can have tournaments - everyone has a console in their hand... how awesome is that? We also offer LaserTag/GelTag which is an excellent team building and one heck of a memorable experience! In addition we have WaterTag!

Do you offer combo events?

We sure do! You can customize an event to meet your needs by contacting us at (866) 253-3191. You can mix a combo events of the Video Game Trailer, LaserTag, GelTag, Gameplex (inside or outside Nintendo Switch Arcade party) or WaterTag. Let us make your event really cool!

Is there an opportunity to take a group picture?

This is a memorable event and we want your VIP and your guests to have an awesome time. At the end there will be an opportunity to take a group picture during closing ceremonies during the contracted time.

Do I need to tip my Game Coaches?

The Game Coaches are delivering excitement to your event, making sure everyone is having a great time. Tipping for great service is appreciated but not required. A tip guide can be located on your invoice. Any large format event, GameTruck® reserves the right to include an automatic gratuity to your event before booking. Any large format event with over 24 participants will be charged an automatic minimal gratuity.

What is your payment terms?

Customer authorizes GameTruck® may charge the remaining invoice balance beginning 48 hours prior to the event, although in many instances final payment is collected at the conclusion of your event. If customer intends to pay with a different credit card than the one used for the deposit, customer must call the office at least 48 hours prior to the event with the new card information. Cash, check (made out to GameTruck), credit card, debit card are acceptable forms of final payment. PLEASE NOTE: Final payments by credit card may incur a 3% service charge. A $10 service charge will be applied towards any refunds.

Do you provide music at the event? Do you provide cake, food, or drinks?

We do provide music at our events - if you have a certain play list, please let the GameCoach know. Sorry, we do not provide food or drink. Only bottled water may be allowed inside the video game trailer.

Can you come to parks?

Yes, we do many events at parks but each city is different in their willingness to allow us into their parking lots. For large city or regional parks where you want us to be in their parking lot, you should contact the town parks department and clear everything with them first. Often times they will require you to have a permit and will want to be named on our insurance. Smaller community or neighborhood parks where we'll be parking on a public street that runs adjacent to the park does not require you to contact the town first. As long as you can reserve us 60' of parking on the street we're good to go! The town/city may require a Certificate of Insurance which we can certainly attain for you. The GameTruck does not have a bathroom onboard.

What consoles do you have? Do we choose games ahead of time?

GameTruck® features 6 screens inside the trailer with 1 outside TV with the best & new top games for Nintendo Switch, XBOX Series X, PlayStation5, XBOX ONE, PlayStation 4, XBOX 360, and Wii U. We will bring our entire game library of 100+ games for all ages and stages. All of our games (approved maturity level by the customer) will be shown on our game wall for players to select from. The customer has control of the games made available for the kids. While you cannot choose specific games ahead of time, you are able to choose the game maturity before the event. Our GameCoach will contact you when they are on the way to your event to get that information. We do have a Virtual Reality upgrade available as well!

Do parents need to supervise?

We require that one responsible adult remains at the event for its duration, but need not supervise the event. Parents are more than welcome to be inside the Video Game Trailer during the event but not required. Each GameTruck® event is hosted by professionally trained and background screened GameCoaches who will ensure the success of each event. GameCoaches always do their best to involve everyone, regardless of their skill level. However your most important supervision is to take pictures!

How many players can fit in the GameTruck® Video Game Trailer? Is there an age limit?

To insure safety, manageability of the event, and comfort of the participants, we suggest up to 24 guests for the video game trailer max. We can have up to 24 players playing at the same time. Please note that older kids and adults may need a little extra "elbow room". Our 12+ years in business has taught us GameTruck®Video Game Trailer is appropriate for ages 6 and older. Children younger than 6 must be accompanied by a guardian to be in the GameTruck® Video Game Trailer. Our GameCoaches will make it easy!

What is your video game trailer parking policy?

The truck/trailer is approximately 65' long. We ask our customers to reserve 60' of flatish space to give us plenty of room. Our policy is to always park in the street. As a safety precaution, we may not park in driveways... however if we do park on paved/gravel private property a parking damage waiver may need to be signed. Private parking is at the discretion of the GameTruck driver. Due to safety concerns, GameTruck® no longer backs in/pulls into driveways. Additionally, we never disconnect the trailer from the truck. For any parking issues, questions or concerns - please reach out to us prior to booking your event.

Do you allow food and drinks inside the GameTruck®?

We ask that all food and drinks remain outside of the GameTruck®. Pizza grease and game controllers don’t mix! Exceptions are made for bottled water.

Do you need to plug into an electrical outlet?

We are self-powered with quiet running commercial generators. We do not need to plug into your home.

Do you offer Virtual Reality?

On the GameTruck video game trailers there is a Virtual Reality Station (Play Station VR) setup at one of the TVs for your guests to use. There is a racing game, tank game, scary game, explore the Ocean and Explore Space games with others. The Virtual Reality is available for an additional upgrade that can be added upon booking for events less than 25 people. Only those players 8+ years of age are eligible to play. All players must understand all health warnings: A very small percentage of individuals may experience epileptic seizures or blackouts when exposed to certain light patterns or flashing lights. Exposure to certain patterns or backgrounds on a television screen or when playing video games may trigger epileptic seizures or blackouts in these individuals. These conditions may trigger previously undetected epileptic symptoms or seizures in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family has an epileptic condition or has had seizures of any kind, consult your physician before playing.

Do the trailers have air conditioning and heat?

Absolutely! All our GameTruck® Video Game Trailers have air conditioning units and heat for the cold weather. It will be a nice cozy 70 degrees inside the video game trailer.

What if I am having a small event and don't want the big truck?

Perfect, Check out our Gameplex Nintendo Switch party which we bring the video games to you! You customize how many consoles you want. With the Gameplex everyone plays at the same time. Check out our Gameplex program offering.

Do you offer Fortnite/Among Us game?

We sure do! Online Gaming Upgrade required with additional fee. These single player per screen games requires internet access. On the GameTruck® Video Game Trailer, guests have the availability to play Fortnite on the Nintendo Switches. Our Video Game Trailers we have a commercial Verizon Hot Spot Internet Gateway. If you are having your event at a location that does not have good Verizon cell reception, a wired connection may be required (we have a 150' cable on board to connect to your router).

What is Gameplex?

Gameplex is a video game event without the trailer. We come to your location and setup a Nintendo Switch Arcade. We can bring up to 24 Nintendo Switches (in boxes of 8) with a GameCoach to run your event. We will setup a TV and bring a game library. During the time we will have interactive play between players with some competitions.

How many people can pay at once? Is there an age limit?

Nintendo Switch gameplex event: 24. They are rented in boxes of (8) Nintendo Switches. There is an age limit of 7 years old and older for each Gameplex unit for the best experience.

Do adults need to supervise?

Our GameCoach will manage the gameplay for your event, however... adults are welcomed to join in on the fun! (Don't forget to take pictures!)

Where can you setup? How much space do you need? This is not with the Video Game Trailer correct?

We will need to setup in area with electrical access either inside or outside. We can setup and do the event anywheres from your front lawn, back patio, garage, living room or basement. Gameplex is pretty chill and informal, but if you have seating.. that works too! And yes correct the Video Game Trailer does not come for this program.

Do you provide seating? and do you need to plug into a power outlet?

We do not provide seating for Gameplex events. Yes we will need to have access into a power outlet.

Can Gameplex be played outside or inside?

Gameplex can be played outside (on your patio, backyard, front yard), your garage and inside. Competitions with prizes can be offered.

What kind of games are offered?

The Gameplex comes with a game library which includes games like Supersmash Brothers, MarioKart, Fortnite, Nintendo Switch Sports to Just Dance to Arms to sports games.

Is there an age limit?

We have found that players 7 years or older have the best experience, they can follow directions, work in teams, and think strategically and they are strong enough to hold the taggers without getting tired. Our GameCoaches will make it easy! LaserTag can be played for all ages and stages to make a memorable experience and/or build a team. LETS GO!

Can you come to parks?

Absolutely. We prefer to setup on grass, and we need enough space (about a tennis court in size) for the kids to play and have fun. For large town or regional parks where you want us to be in their parking lot, you should contact the town parks department and clear everything with them first. The town/city may require a certificate of insurance which we can attain for you.

Do you need to plug into an outlet?

Our equipment is battery operated and our preparation procedures make sure everything is charged before you party starts. You may optionally provide electric (within 50') so we can plug in our electronic scoreboard TV.

How much space do you need for the LaserTag Bunker Field?

We can make many spaces work, but the ideal space is about the size of a single tennis court to setup our bunkerfield. At the minimum, half a basketball court is required. If you have that much space (and even a small backyard is usually bigger than a tennis court) we can make a fun laser tag arena with our barriers. We can setup in front, back or side yards with our bunkers. We also setup LaserTag inside if you have a large basement. Check out our Partner List if you need a place to do LaserTag (Reserved and coordinated by customer): www.gametruckparty.com/berkeley-heights-warren/partners Indoor Bunker Fields can setup inside your indoor place (Locations can be reserved by customer). Our Bunker Field consists of bunker tents and walls with music. For any questions, please contact us.

Do Adults need to supervise?

Adults are always welcome to watch, but our two GameCoaches will supervise the event the entire time. ... maybe they want to pick up a LaserTag marker and join in on the fun!?!?!?! Our GameCoaches will make it easy. A lot of our events are adult events, have you thought of offering an adult event (party or corporate team building)?

How many players can play laser tag?

Up to 24 at a time can play as we bring 24 LaserTag Taggers. If you have a larger group, we can accommodate them by taking turns (Large Format Pricing). Games only last 5-10 minutes, so everyone gets plenty of play time.

What if it rains or snows during the event?

A LaserTag party can be rescheduled due to weather with no fee within 2 weeks of the original scheduled date, or can be substituted with a GameTruck Video Game Theater or an indoor Nintendo Switch Gameplex Arcade (if one is available). We do not want any of your guests to get sick as health and safety is our number one priority. A day or two before the event, we can chat about the weather and together make a decision if reschedule is needed.

How much playing time is there?

Our Gamecoaches maximize the playing time during your contracted period. There is allocated time during the contracted time for Opening/Closing ceremonies, equipment distribution, rules explanation, water breaks and game explanation.

Can LaserTag be played in the daylight?

YES of course! Our latest technology LaserTag markers use infrared laser to communicate that can be used during the day or night.

Do you provide water breaks?

Yes of course! Safety is our number one concern. The host should provide water to drink during the 5 minute water break(s).

What do I need to do for a LaserTag event?

Its pretty easy! We take care of everything at the event. All you need to do is take pictures! A supply of water bottles would be nice for the players to drink during a water break.

Can you come to parks?

We do not come to parks or public places with GelTag. If you are having your event in a park/public place - check out our LaserTag program.

How much space do you need and what is setup?

We can make many spaces work, but the ideal space is about the size of a single tennis court to setup our bunkerfield. At the minimum, half a basketball court is required. If you have that much space (and even a small backyard is usually bigger than a tennis court) we can make a fun GelTag bunkerfield with our barriers. We can setup in front, back or side yards with our bunkers.

Do Adults need to supervise?

Adults are always welcome to watch, but our two GameCoaches will supervise the event the entire time. ... maybe they want to pick up a GelTag Blaster and join in on the fun!?!?!?! Our GameCoaches will make it easy! Anyone watching in the area of play must wear the provided safety glasses.

What is GelTag? Do players get wet?

GelTag is a real cool experience that delivers excitement to your event! We will setup a bunkerfield with bunker tents and bunker walls with music playing! We bring 24 GelTag Blasters that are easy to use. The GetlTag blasters shoot a water based soft pellet. The soft water based pellet bounces off a person or simple denigrates (leaving no mess or stain and are biodegradable). Each blaster can hold up to 800 shots without reloading! Just pull the trigger and the blaster shoots! The GelTag pellets are safe for people / pets and the environment. The GelTag Blasters can shoot up to 10 GelTag pellets per second and can shoot up to 100'. Participants are not going to get wet from this event.

How many players can play? Is there an age limit?

Up to 24 Players can play at once with GelTag. We have found that players 7 years or older have the best experience, they can follow directions, work in teams, and think strategically and they are strong enough to hold the blasters without getting tired. Our GameCoaches will make it easy!

What Ammo is used for GelTag and how much is provided?

First -- UNLIMITED AMMO (LOOK OUT!) for all GelTag events with the Berkeley Heights/Bridgewater GameTruck. The GelTag Blasters shoot GelTag pellets. They are tiny water absorbent beads that expand into small beads when soaked in water. They are bridgeable and non toxic and will dissolve not hurting your pets/plants or grass. GelTag pellets simply bounce off or disintegrate - then dehydrate! No stains / no mess!! Do they hurt - No not really as it is a low pressure shoot (feels like a good snap of a rubber band).

What happens if it rains/snows during our event?

A GetlTag party can be rescheduled due to weather with no fee within 2 weeks of the original scheduled date, or can be substituted with a GameTruck® Video Game Theater/Nintendo Switch Gameplex Arcade (if one is available). We do not want any of your guests to get sick as health and safety is our number one priority. A day or two before the event, we can chat about the weather and together make a decision if reschedule is needed.

How much playing time is there?

Our Gamecoaches maximize the playing time during your contracted period. There is allocated time during the contracted time for Opening/Closing ceremonies, equipment distribution, ammo reload, rules explanation, water breaks and game explanation.

What do I need to do for a GelTag event? Tell me about the GelTag waiver form....

Its pretty easy! We take care of everything at the event including setting up the bunkerfield. All you need to do is take pictures! A supply of water bottles would be nice for the players to drink during a water break. A GameTruck GelTag waiver must be filled out/signed for every participant before the event can start. The GelTag waiver can be found: https://drive.google.com/file/d/1_Z8TFB0WeoH-auAeDOAZ0izGbsXHWqx6

How much space do you need?

As much space you can provide.. we will make it happen! An area of at least the half the size of a basketball court is recommended. Just a reminder that a working water spigot/hose must be accessible to the playing field. It is recommended that the host "test" the water spigot pre-event to make sure it works.

Can you come to parks?

We sure can with the permission of the park. The customer is responsible for attaining any necessary permits. Just a reminder that we will need still need a working fresh water tap supply. If the park requires a Certificate of Insurance, we can attain that for you after your event is booked.

Do you need a hose/water spigot?

A working fresh tap water Hose & Water spigot is needed in order to fill up our refill bunker pools. It is recommended that the spigot is confirmed to work pre-event.

Is there an age limit to play WaterTag? And are there any recommendations?

Yes the age limit is 6 years +. The host is recommended to have their guests bring towels. In addition, guests should not wear flip flop style shoes which can fall off during play.

How many people can play WaterTag?

Up to 24 people can play WaterTag at once. We will supply the water guns, cannons, pools and program!

How much playing time is there?

Our Gamecoaches maximize the playing time during your contracted period for our WaterTag program. There is allocated time during the contracted time for Opening/Closing ceremonies, equipment distribution, rules explanation, water breaks and game explanation.

Do you provide water breaks?

Yes of course! Safety is our number one concern. The host should provide water to drink during the 5 minute water break(s).

What is the game format during WaterTag events?

We start with some opening ceremonies to recognize the VIP. Then get ready to get wet! For the first third of the event will be open play - water flying everywhere! Then we step it up a notch were we do some water gun aiming competitions and divide up into teams. Throw in a game of Cops and Robbers and that is the highlight of the day! We will conclude with a closing ceremony and a group picture. Our GameCoach will facilitate the event but probably will not be actively playing as they must supervise for health and safety.