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General FAQs

What is your refund/cancellation policy?

In order to secure your event, a 50% deposit via credit card is required. The remaining balance is due upon our arrival at event. We show up rain or shine! Deposits are non-refundable. Deposits can be transferred to another date if available, but transfers must be made no later than 15 days prior to event date. Events that are canceled within 48 hours from the scheduled event, or where no one is present upon arrival at the address provided by the client, will be charged the full amount.

Do you provide invitations?

Yes! With your scheduled event you are given access to PartyLink which is your own unique online event management website. You can send GameTruck e-vites to your guests through your PartyLink site. If you prefer mailable invitations, those can be mailed to you as well.

Do you have party favors?

Yes! We offer our GameTruck sports bottles for $3 each or our silicone GameTruck bracelets for $1.50 each. Most people who purchase our bottles fill them with candy for a quick and easy party favor!

Do you provide cake, food, or drinks?

While we do not provide food or drink, we can put you in touch with a catering service upon request.

Video Game FAQs

How many kids can fit in the GameTruck?

To insure safety, manageability of the event, and comfort of the participants, we allow up to 14 inside the trailer. Our trailers have an outside screen that we can use for any Switch game but primarily Just Dance and Smash Brothers are played on the external screens.

Is there an age limit?

Our 13+ years in business has taught us GameTruck is appropriate for ages 7 and older. Please have other age appropriate activities for children younger than 7 years.

How much space do you need?

The truck/trailer is approximately 45' long. We ask our customers to reserve 60' of space to give us plenty of room if we have to parallel park. Our policy is to always park in the street. As a safety precaution, we cannot park in driveways.

Can you come to parks?

Yes, we do many events at parks but each city is different in their willingness to allow us into their parking lots. For large city or regional parks where you want us to be in their parking lot, you should contact the city's parks department and clear everything with them first. Often times they will require you to have a permit and will want to be named on our insurance. Smaller community or neighborhood parks where we'll be parking on a public street that runs adjacent to the park does not require you to contact the city first. As long as you can reserve us 60' of parking on the street we're good to go!

What consoles do you have? Do we choose games ahead of time?

GameTruck features the best top games for Nintendo Switch, XBOX ONE, PlayStation 4. We will bring our entire game library and have games suitable for all ages. The customer has control of the games made available for the kids. Your GameCoach will give you the opportunity to review/restrict game selection before the kids enter the trailer. If you have a game from home that you would like to bring into the GameTruck, please let your GameCoach know at the event so he can make sure it doesn't get left behind.

Do you allow food and drinks inside the GameTruck?

We ask that all food and drinks remain outside of the GameTruck. Pizza grease and game controllers don’t mix!

Do parents need to supervise?

We require that one responsible adult remains at the event for its duration. Parents are more than welcome to be inside the GameTruck during the event but not required. Each GameTruck event is hosted by a professionally trained and background screened GameCoach who will ensure the success of each event. GameCoaches always do their best to involve everyone, regardless of their skill level.

Do you need to plug into an outlet?

During the summer months when we need to run our AC units we will rely on our quiet running onboard generators for power. During cooler seasons when AC isn't necessary, with the customer's permission we'll plug an extension cord into an outside power outlet or one in the garage to power the trailer.

Do the trailers have air conditioning?

Absolutely! All our GameTrucks have at least two 13.5k BTU RV air conditioning units.

Gameplex FAQs

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