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General FAQs

What is your refund/cancellation policy?

Hosts have up to 10 days prior to the scheduled event to cancel and have the deposit refunded minus a $50 cancellation fee. The deposit is non-refundable once the event is within the 10 day window.

Do you provide invitations?

Digital invitations can be found in the event confirmation e-mail. There is also an option for printable invitations.

Do you have party favors?

No, we do not provide or sell party favors

Do you provide cake, food, or drinks?

GameTruck Charlotte delivers the exciting entertainment for your event, but we do not provide any cake, food, or drinks; and none is allowed on the truck.

What if we have more guests?

Due to COVID 19, new restrictions on number of guests has been implemented. There is a maximum of 10 participants allowed for the event. There will be NO rotating guests in and out of the truck. Only 10 players and host family will be allowed on the truck. This is for the health safety of the event.

Do you accept last minute bookings?

We appreciate you considering GameTruck and will make every effort to accommodate your request. For events made less than 5 days prior to event, there is a $25 booking fee.

Video Game FAQs

How many kids can fit in the GameTruck?

At this time with the restrictions due to COVID 19, GameTruck Charlotte is allowing maximum 10 player for an event. Players will not be allowed to rotate on and off of the truck. The number cap will be strictly enforced.

Is there an age limit?

Players must be 5 & up to play on the GameTruck.

How much space do you need?

The GameTruck is a 35' long vehicle. We require up to 4-5 parallel spaces to be able to pull in and out of the area safely.

Can you come to parks?

Yes, we can come to most parks. The host must get permission from the park for us to be there.

What consoles do you have? Do we choose games ahead of time?

GameTruck carries all of the latest gaming systems and games. XBox One, XBox 360, PS4, Nintendo Switch and Nintendo WiiU. Upon arrival the GameCoach will have the host come in to review the libary and have the GameCoach take away any games you don't want the guests to have access to.

Do the trailers have air conditioning and heaters?

Yes, the GameTrucks are fully climate controlled.

Do you allow food and drinks inside the GameTruck?

No food or drinks are allowed inside the GameTruck.

Do parents need to supervise?

Parents are more than welcome to be on the GameTruck at anytime, but is not required to be on the truck. Our coaches are great at managing the event so parents can relax.

Do you need to plug into an outlet?

An outlet is not needed to run the truck. The GameTruck is generator powered. However, if weather is nice or the event is longer than the standard length of time, we like to plug up to help minimize the amount of pollution going into the atmosphere.

Gameplex FAQs

How many kids can pay at once?

Gameplex can play up to 12

Is there an age limit?

5 Up

Where can you setup? How much space do you need?

Gameplex can be set inside most places. Ideally 10x20 area would work great.

What consoles do you have? Do we choose games ahead of time?

We have PS4 Gameplex and Nintendo Switch Gameplex

Do parents need to supervise?

No, the GameCoach runs the event so parents can sit back and relax.

Do you need to plug into a power outlet?

Yes, access to a power outlet is required

Do you need to use my TV?

No, we bring in monitors for game play

LaserTag FAQs

How many kids can play LaserTag?

Laser Tag plays 14 players.

Is there an age limit?

Manufacturer's recommendation suggests players be at least 8 years old to use the equipment properly. We follow the manufacturer's recommendations.

How much space do you need?

Our skilled GameCoaches are able to set up courses in most spaces provided. We aim for a space that is large enough for the players to be able to enjoy running around the course.

Can you come to parks?

Yes, we can set up at parks. Host must get permission from the park to for us to set up.

Do parents need to supervise?

We love to have parents running around and playing Laser Tag with the group, but parents are not required to supervise. Our skilled GameCoaches are there to manage the event so the host can relax

Do you need to plug into an outlet?

For a standard event, an outlet is not needed for Laser Tag. For events over 2 hours an outlet would be necessary.

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