TERMS & POLICIES
Customer shall pay FINAL Payment by Bank Debit card, cash or check (made out to GameTruck) or a Credit Card transaction fee of 3.0% of the balance may apply.
Customer agrees and and accepts all GameTruck® Terms & Policies. Customer will request any considerations/requests regarding COVID19 to GameTruck®. Customer will advise GameTruck® of any possible travel/parking issues (nearby detours, road conditions, best approaches, road limitations & unable to park on the street). GameTruck® reserves the right to cancel an event due to unforeseen circumstances. GameTruck® is not responsible for any personal items at any event. All liability for damages and/or injuries are the sole responsibility of the customer and/or host. GameTruck® reserves the right to charge the customer for damage to vehicles, trailers, equipment due to careless or willful of same by any guest. For any large format events, GameTruck® reserves the right to include 20% automatic gratuity.
Reservation Deposit
At the time of booking, Customer authorizes GameTruck® to charge a non-refundable deposit in the amount of $150 of the quoted price for reservation of the event. Events booked online are for private small events (24 participants or less). These pricing packages are not valid for larger group or public events. If customer is interested in discussing options for a large event, customer will contact GameTruck® directly so GameTruck® can assure that we are able provide you and your guests with an exceptional GameTruck® experience.
Payment Terms
Customer authorizes GameTruck® may charge the remaining invoice balance beginning 48 hours prior to the event, although in many instances final payment is collected at the conclusion of your event. If customer intends to pay with a different credit card than the one used for the deposit, customer must call the office at least 48 hours prior to the event with the new card information. Cash, check (made out to GameTruck), credit card, debit card are acceptable forms of final payment. Final payments by credit card may incur a 3% service charge. A $10 service charge will be applied towards any refunds. Any RETURNED CHECK will incur a $25 charge automatically charged.
Cancellation Policy
Because people often book parties well in advance, customer recognizes that times reserved are in short supply. Therefore should Customer request a cancellation within 21 days of the event, or Customer is a no show for the event, the full remaining balance of the invoice will be due. A $100.00 reschedule fee will apply to any event rescheduled within a two weeks of the event. Rescheduled events must be rescheduled within 2 weeks of the original event date or the cancellation fee will apply. A $10 service charge will apply to any refunds.
Returns
GameTruck® will make every reasonable effort to deliver party merchandise before the day of the event. For party packages booked less than 8 calendar days before the event, Customer understands items may arrive after the event. All merchandise sales are final. No returns or exchanges are offered.
Weather Policy
GameTruck® will make every reasonable attempt to deliver an event. Forecast of bad weather is not an exception to the cancellation policy. However, if an event is affected by unsafe weather (lightening, tornado warnings, high winds, heavy snow, unsafe roads, unsafe conditions, or flooding); GameTruck® reserves the right to reschedule your event within 2 weeks of the original event. No refund will be issued for this reschedule.
Parking Policy
GameTruck® trailers & vehicles are no wider than any contractor or landscaper vehicle and in most cases parking outside the home at the curb is not an issue. Please check with your location if any permit is needed. If a parking permit is required it will be the responsibility of Customer to arrange for one. Please refer to the Video Game Trailer Terms if you have the video trailer event. For the other activities, a van will need to be parked close by the activity area.
Video Game Trailer Terms (when applicable)
Prior to arrival customer will allocate 60 feet curbside on the street (approximately 7 parking spaces) for the video game trailer to park that is free of hazards and foot traffic on the street/parking lot. Additional time spent beyond the standard set up time waiting for vehicles to move or parking The ‘Game Truck’ in a location other than in front of the house on the street or place of business will be considered part of the rental time. To avoid damage to customer and GameTruck® property, GameTruck® reserves the right to refuse to back the video game trailer onto customer property (including driveways). Due to safety concerns GameTruck® Video Game Trailers no longer backs up/pulls into driveways. Additional time backing into a requested area will be subjected to the contracted time. Delays caused by clearing space for the truck and trailer will not prevent GameTruck® from leaving at the scheduled time. A GameTruck® parking damage waiver must be completed by customer when parking on private property. GameTruck® nor its employees are not responsible for damages incurred above/below ground to private property and/or equipment. Food/Drink/Pets are prohibited inside the video game trailer.
Online Gaming Terms (when applicable)
Online Gaming Upgrade required. Verizon Commercial Hot Spot available or Home internet for the truck to plug into is required within 150'. Please allow for additional set up time required during the event. Not all screens have online game availability - Customer will contact GameTruck® for questions about your specific event. Customer will check with reserved location or partner location see if they can offer internet. Fortnite game note: GameTruck® makes the best effort to update systems prior to any event, but cannot control any spontaneous updates that is required during an event.
LaserTag Terms (when applicable)
Staff will be on-site ~45 minutes prior to the start of your event to set up the bunker field and LaserTag equipment. A representative must be present to show staff where to setup. Contracted playing time includes Opening/Closing Ceremonies, Safety Rules explanation, Game play rules explanation, Game resets, battery pack changes & Water breaks. Only 24 players may play LaserTag at a time for each game. Any non compliance of the rules of play, GameTruck® reserves the right to eject any person and/or seize play at any time.
WaterTag Terms (when applicable)
A fresh water tap water supply must be provided on site at the playing area. Staff will be on-site ~30 minutes prior to the start of your event to set up the water tag field. A representative must be present to show where staff to setup. Contracted playing time includes Opening/Closing Ceremonies, Safety Rules explanation, Game play rules explanation, Game resets & Water breaks. Only 24 players may play WaterTag at a time for each game.
GelTag Terms (when applicable)
Staff will be on-site ~45 minutes prior to the start of your event to set up the bunker field and GelTag equipment. A representative must be present to show staff where to setup. Contracted playing time includes Opening/Closing Ceremonies, Safety Rules explanation, Game play rules explanation, Game resets, Gel Hopper pack changes & Water breaks. Only 24 players may play GelTag at a time for each game. The authorized waivers must be in hand of GameTruck® staff prior to the start of event, found at: https://drive.google.com/file/d/1_Z8TFB0WeoH-auAeDOAZ0izGbsXHWqx6. GelTag Facemasks must be worn at all times for participants and all people watching in the area. Any non compliance of the rules of play, GameTruck® reserves the right to eject any person and/or seize play at any time.
Virtual Reality Upgrade Terms (when applicable)
Upon the reservation of the virtual reality upgrade, all players must understand the health warnings of using the PlayStation Virtual Reality station (utilizing one of the trailer TV): A very small percentage of individuals may experience epileptic seizures or blackouts when exposed to certain light patterns or flashing lights. Exposure to certain patterns or backgrounds on a television screen or when playing video games may trigger epileptic seizures or blackouts in these individuals. These conditions may trigger previously undetected epileptic symptoms or seizures in persons who have no history of prior seizures or epilepsy. If you, or anyone in your family has an epileptic condition or has had seizures of any kind, consult your physician before playing.
By submitting a deposit, customer agrees with all Terms and Conditions
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In no event shall GameTruck or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on GameTruck's website, even if GameTruck or a GameTruck authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on GameTruck's website could include technical, typographical, or photographic errors. GameTruck does not warrant that any of the materials on its website are accurate, complete or current. GameTruck may make changes to the materials contained on its website at any time without notice. However GameTruck does not make any commitment to update the materials.
GameTruck has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by GameTruck of the site. Use of any such linked website is at the user's own risk.
GameTruck may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
These terms and conditions are governed by and construed in accordance with the laws of AZ and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
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It is GameTruck's policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. GameTruck may change this privacy policy from time to time at GameTruck's sole discretion.
