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General FAQs

What is your refund/cancellation policy?

Because people often book parties well in advance, Customer recognizes that times reserved are in short supply. Therefore, if Customer cancels for any reason, Customer understands that the total deposit amount is forfeited. Requests to reschedule after an event has already been booked may be considered upon availability and will require an additional $75 fee to secure the rescheduled time. If the Customer is a "no show" for the event, the full remaining balance is due, and the Customer authorizes GameTruck to charge this amount to the card on file. In the event of unsafe weather, natural disasters like hurricanes, floods, earthquakes, and weather disturbances sometimes referred to as "acts of God", war, terrorism or threats of terrorism, civil disorder, labor strikes or disruptions, fire, disease or medical epidemics, pandemics, or outbreaks, Government shut-downs, unsafe traveling conditions and damaged or inoperable GameTruck equipment, GameTruck reserves the right to cancel the event without issuing a refund.

Do you provide cake, food, or drinks?


What if we have more guests?

The maximum number of individual guests who are allowed to participate in a private party event or standard event is 16. If there will be more than 16 guests who will participate in the event, there is an additional charge that must be applied. To ensure that your guests have an awesome experience, we recommend booking the event type that would best accommodate your number of guests in advance. Please call us prior to your event, if you determine that you will have more guests than anticipated so that we can ensure that the event is accurately booked and appropriate charges reflect on your invoice prior to our arrival and to prevent any delay in delivering the service(s).

Video Game FAQs

How much space do you need?

50 feet of unencumbered space. We recommend that your guests park across the street from your residence to allow our equipment room in front of your home. If we must wait for vehicles to move before we are able to park, the time lost will not be added back to the event nor will there be a credit applied to the outstanding balance.

Do the trailers have air conditioning and heaters?


Do you allow food and drinks inside the GameTruck?


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